Refund & Return Policy
In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, items on sale on our website are not eligible for returns and exchanges. Items sold are done so on a "Final Sale" basis.
Returns and refunds are applicable only in the unlikely event that your Keeshokala product arrives damaged. You must email us about any damaged items in your shipment within 48 hours of receiving your order and also send us a picture of the damaged item.
Upon authorization of returns (on damaged goods), we are happy to offer you a full refund on your original credit or debit card used for payment, in which case return shipping charges and a stocking fee might be applicable. Alternatively, you could exchange the damaged product for another fresh piece.
We aim to process the above in about 10-12 working days. If you have any questions about the above, feel free to reach out to Team Keeshokala at customerservice@keeshokala.com.
Cancellation Policy
We will be able to accept order change or cancellation requests within the waiting period and before our weavers start to weave your custom piece. Unfortunately, we cannot cancel orders once the weaving process has begun or the shipment is out of our warehouse for delivery. To request a cancellation, please email us at customerservice@keeshokala.com at the earliest.
Shipping Policy
Customers are hereby requested to provide accurate information as indicated by the registration form on the Keeshokala website.
In case a non-delivery takes place owing to the customer's mistake (i.e., incorrect name or incomplete address or any other erroneous information), any additional charge incurred by Keeshokala for the product's re-delivery will have to be borne by the customer.